Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required. Click this link to download the Technician Console for Mac app. In the Downloads box, double-click LogMeInRescueTechnicianConsoleMAC.dmg. Follow instructions to drag the LogMeIn Rescue icon to your Applications folder. The application is now installed on your computer.
HELP FILE
- FOR RESCUE USERS REGISTERED UNDER THE DOMAIN! IMPORTANT: This is the latest version of the Rescue Technician Console for Mac compatible with OS X 10.11 El Capitan. Install the Rescue Technician Console to your Mac. Click here to download.
- I use a Mac everyday, and have to run LMI Rescue in a virtual machine. This is not working very well because the console disconnects whenever I connect to a VPN. We really need a Mac console. All other services have them, but you have the best features. My subscription is up in May and I will have to find a replacement if we are not getting a.
How to Start a PC/Mac Session via PIN Code
This article gives guidance to Rescue technicians.
Follow this procedure to connect to a customer using a PIN code.
The agent's Technician Group must have permission to start Private Sessions.
The agent's Technician Group must have permission to use the PIN Code connection method.
- On the Session toolbar, click New Session.
- Type the customer's name or other identifier in the Name field. You will use this name to identify the session on the Active Session tab and in the Session List.
- Select the PIN Code tab.
- Click Create PIN Code. Rescue generates a 6-digit PIN code and displays it in the Generate New Session window and in the Session Log.
- Ask the customer to go to the PIN code entry site. Desktops and notebooks connect at www.LogMeIn123.com.Tip: Cannot access www.LogMeIn123.com? Try www.123Rescue.com.
- The customer enters the PIN and clicks Connect to technician. The customer will see a dialog box asking him to download the Rescue Applet.
- Tell the customer to download the Applet. The download should take about 15 to 30 seconds.Note: The download procedure may vary depending on the customer's operating system and browser.
- Once the download is complete, ask the customer to click Run to execute the Applet. Once the Applet is installed, the customer status will change from Connecting to Waiting.
- Pick up the session by selecting it in the Session list and clicking Start.
What Is Logmein Rescue
You can now use the Technician Console to deliver remote support.